SUPPORT

If you experience any technical or operational difficulties with a Snell & Wilcox product please do not hesitate to contact us or utilize our online form to request assistance.

There is a lot of information you can give us that will enable us to diagnose your problem swiftly. Please read the following guidelines, as these suggestions will help us to help you.

Basic Information
For Units: Please provide the exact product Model, unit Serial Number and Software Version information.
For Cards or Modules: Please provide the Sub-Assembly Number, card Serial Number and the Software Version information.

Basic Application
Inputs: Please provide full details of the Input Signals being used including any references etc. and where they are being generated.
Outputs: Please provide full details of the Output Signals required and how they are being monitored.
System: Please provide a brief description of the system in which your S&W equipment is currently being used.

Basic Tests
Preset Unit: Please use the Preset Unit function to return the settings back to the factory default.
RollCall: Is your unit currently connected to a RollCall capable PC? This software is obtainable for free here and provides a very user friendly GUI for virtually all S&W equipment - perfect for complex products, large systems or those with passive front panels.
Card Edge Info.: What is the status of the card edge LEDs or display? These can often provide information such as power status and input detection conditions.
Internal TPG: Many S&W products have an internal test pattern/tone generator. Please activate this to assist you with your problem analysis.


In addition to the above, please do not forget to provide us with all of the necessary contact information:

Names
Telephone & Fax numbers
E-mail addresses
Business address